Areas of Expertise:
Global Talent Management
Human Capital Analytics
Business Process Improvement
Dianne Nilsen, Ph. D.
Dianne Nilsen is the Chief Operating Officer for Questar. In this role, Dianne is responsible for defining the overall company strategy, growing the business profitably, and managing the executive team.
When consulting with clients, Dianne is able to draw upon her own experience managing a P&L, leading change, developing and launching new products, outsourcing, working cross-culturally, and driving execution and alignment, as well as her academic and professional training. She has published research on the topics of career development and cross-cultural leadership
Vice President, Client Solutions, PDI Ninth House
Vice President, Leadership Research, Personnel Decisions International
Vice President, Leadership Development Products, Personnel Decisions International
Director, Product Line Management, Personnel Decisions International
Senior Consultant, Personnel Decisions International
Senior Faculty, Center for Creative Leadership
Ph.D., Industrial and Organizational Psychology, University of Minnesota
B.S., Labor Relations and Psychology, University of Wisconsin
Target, Walmart, 3M, Citigroup, Coca-Cola, US Bank, Carlson Companies, U.S. Navy, State Farm, SUPERVALU, Saudi Aramco, Pentair, Nash Finch, Polaris Industries, School Specialty, Ecolab, Hewlett Packard, Allianz Life
Director of Consulting Services
Areas of Expertise:
Focus Group Moderation
Predictive Linkage Analysis
Jim Camery has over 25 years of experience in the research industry, having been with both public organizations and private suppliers. He has designed and conducted quantitative and qualitative studies throughout the world in industries as diverse as technology, basic transportation, hospitality, business services, and membership organizations.
Senior Consultant, Questar
Research Scientist, Questar
B.A., Political Science (specializing in voter behavior), University of Minnesota
B.S., Secondary Education, University of Minnesota
BP, Caterpillar, Walgreens, PETCO, Sprint, Mazda, US Airways, Wendy’s, Marriott, Panera, University of Minnesota, Friday’s, Chili’s, GEICO, and White Castle
Senior Research Consultant
Areas of Expertise:
Survey Research Methodology
Survey Instrument/Questionnaire Development
Data Collection Methodology
Data Analysis: Quantitative/Qualitative
Consulting (Emphasis in Restaurant and Retail Operations)
Customer Experience Strategy Development
Focus Group Facilitation
Voice of the Customer
Chris joined Questar in 2000 and has over 16 years of experience providing market research services to some of the largest hospitals, healthcare insurance providers, restaurants and retail organizations in their respective industries. He specializes in large scale longitudinal customer and patient satisfaction tracking programs, objective based reporting/analytics and presenting complex research data to a wide variety of user groups. He partners with his clients to seamlessly integrate his experience and knowledge with the unique goals and objectives of each organization he works with.
As a Sr. Research Consultant in Questar’s Customer Experience Management Division, Chris orchestrates the activities of thought leadership, application development, data analysis and interpretation. He also acts as the primary lead of his project team in the development of survey instruments, methodological approaches, sampling plans and reporting objectives. His experience with large heavily franchised organizations has given him the experience to cater to diverse end user groups with multiple competing program objectives.
Director of Field Services, Anderson, Niebuhr & Associates
Survey Research Associate, Amherst H. Wilder Foundation
M.A., Sociology, University of North Dakota
B.A., Sociology, University of North Dakota
Restaurant and retail industries; Wendy’s, Panera Bread Company, Bob Evans Farms, PETCO, ACE Cash Express, Extended Stay America, YUM Brands, Applebee’s, Potbelly, Marie Callender’s, and Longs Drug.