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Customer Feedback Programs It’s one thing to deliver consistently on your brand promise. It’s another to know what your customers really think of you and use that knowledge to continually drive sales growth. Questar is dedicated to helping multi-unit organizations drive sales through improved customer loyalty. We pioneered the “sales receipt survey” nearly 25 years ago and have collected over 150 million surveys in 40 languages across 25 countries. We understand the importance of building trust with store managers and field personnel. As such, Questar’s customer feedback programs are built around providing real-time customer feedback data that is:
“It’s simple. You get your reports, you see your opportunities to make improvements, your score goes up and your sales increase.” — Glen Brandenberg Senior Vice President Wendy’s International, Inc. Ready to work with a survey research partner that can help you take the right actions to keep customers coming back, time and again? Then you’re ready to work with Questar.
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Holistic Customer Feedback- Webinar Expecting to achieve positive business outcomes by improving employee engagement begins with senior leadership commitment and the vision/values of an organization. To accomplish this, Questar will help you put in place t
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Rewarding Employees For Superior Customer Satisfaction Customer satisfaction survey results are often a key component of a multi-unit organization’s corporate bonus structure. Such programs ensure that customer satisfaction remains top of mind for managers at all levels within a company.
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How Smart Phones Are Changing The Way We Interact With Our Favorite Stores Finding new ways of communicating and connecting with customers is nothing new to the world of Retail. First it was internet, then email, followed by social media. Now it’s smart phones.
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