Questar Launches Keyword Search

Minneapolis, MN (November 2nd, 2009)-- Questar is pleased to announce the most recent enhancement to the InSight reporting system—keyword search.  With keyword search, users now have the necessary tool to quickly analyze customer comments and hone in on specific issues and potential solutions.  Instead of sifting through the universe of customer comments, which can prove timely and difficult, users can quickly and efficiently make sense of the voices that matter most to their business.  It’s all part of Questar’s effort to provide the most comprehensive system for measuring and managing the customer experience and, in turn, customer loyalty.

Benefits include:

• Significantly reduce time spent analyzing comments

• Determine the frequency of specific issues

• Discover customer pain points and potential solutions

• Hone in on existing performance and/or product issues

• Enrich your understanding of changes in loyalty scores

• And more…