Questar Introduces ActNow Alerts

What are ActNow Alerts?

ActNow Alerts notify unit-level managers in real-time about unsatisfied customers who respond to the survey the same day of their visit.

Benefits include:

• Timely feedback from unsatisfied customers

• Relevant information that is actionable and easy to use

• All survey responses and comments are included in the email alert

• Alert escalations promote accountability