Questar has invested over two decades to build the best integrated technology to drive your customer experience measurement process. The result? We can provide you with high quality data collection at an affordable price. Feedback can come from any number of sources and be translated into action within minutes of when it is collected in the field. You win by gaining unequaled access to what your customers are experiencing right now.

• Multi-Channel Data Collection -  Questar utilizes the channel that makes it easy and convenient for your customers to provide feedback. You will not have to compromise in order to accommodate our technology; we will step up and meet your business requirements.
  

• RealVoice Customer Comments -   The InSight system solicits and captures written or audio customer comments during the survey process. These comments are accessible to your managers in the customer's own voice describing their service experience, and Service Alert emails are generated for any issues requiring immediate attention.

• InSight Alignment Management –   We have developed propriety technology to track your organizational model, no matter how complex and dynamic it might be. We can import your organizational hierarchy directly into our system that will then drive survey administration and reporting. For organizations that sell through franchises, we have developed a full set of capabilities to serve franchisee needs as well.

• InSight Data Integration –   Customer feedback is only one piece of the customer experience puzzle. We can include data from your call center, internal audit program, financial system, and mystery shopper program. We can even incorporate data regarding your market research and test market programs. More importantly, though, our consultants can help you make sense of it, to change your data into action.

• InSight Reporting –   On-demand reporting provides store managers with access to your customer experience data at their fingertips. A central feature of the InSight system is access to all elements of your customer satisfaction program. InSight brings together not some, but all of these elements to active service management: daily survey results, customizable dashboards, user defined reporting, reporting archives, and action planning.