Management Team
President and CEO
Ted was a co-founder of Questar in 1985 and served as its President and CEO since 1991. Under his management, the company has grown from a visionary startup to a mature services company that is a leader in the three major markets that it serves. He manages the executive team, defines the overall company strategy, and is responsible for bottom line growth.
Ted also served as CEO of Questar Educational Systems, Inc until its sale in 2006. He remains on its Board of Directors. Prior to the founding of Questar Educational Systems, he served as President of National Business Systems, Inc. and remains on its board. He holds a Bachelor of Science from the University of Minnesota business school and worked as a CPA prior to joining NBS as its CFO.
Ted is committed to building a business centered on the success of its customers. He states: "My belief is that in any business it is your customer service and people that drive the success of the organization." He has surrounded himself with a management team that holds to this core value.
CFO
Ann Small is the CFO of Questar and manages Questar's finance, accounting and administrative functions. She works with each of the business units to ensure that they have the financial resources to serve their customers while making appropriate investments for future growth. She is also responsible for the Questar HR team as well as all technology infrastructure. She has served in various leadership roles at Questar since 1991 and from 2002-2006 served as CFO/HR Director for Questar Educational Systems, Inc. Prior to Questar, Ann had management roles at National Business Systems and Belmont Distributing.
Ann has a Bachelor of Accounting degree from the University of Minnesota.
Customer Experience Management
Vice President
As head of Questar's Customer Experience Management group, Lisa provides strategic direction and senior management oversight to the client services, technology, consulting and business development functions. Joining Questar in 1994, Lisa has in-depth experience in marketing research, experience management, and in all aspects of research design, implementation, reporting and analytics for large, ongoing customer feedback programs.
Among the clients she has served are Brinker International, CVS Pharmacies, YUM!, Honeywell, and 3M. Lisa is a graduate of Augsburg College with a B.A. in Business Administration/ Marketing, and holds a MBA with an emphasis in New Venture Management from the University of St. Thomas.
Vice President - Business & Product Development
Joe Stanton directs all aspects of business development, product strategy, and client program design. Joe combines a deep understanding of the fundamentals of market research with broad experience in serving major organizations.
Joe has worked with industry leaders such as Darden Restaurants, Panera, Walgreens, Mazda and UnitedHealthGroup, and has significant experience in customer satisfaction, brand equity, product positioning and market segmentation. Joe holds a BA in Psychology from Augsburg College and an MA Degree in Industrial and Organizational Psychology from the University of Northern Iowa.
Organizational Insights Group
Vice President
As leader of Questar's Organizational Insights Group, Steve is responsible for the division's strategic direction, profitability and future growth. Steve provides senior management oversight to the consulting, product development, business development and client services functions. Steve came to Questar in 2007 through the acquisition of Compendium Corporation where he served in an executive capacity for five years.
In total, Steve has over 15 years of experience in project, account and operations management. At Diversified Distribution Systems, Inc. (DDS) he held several different positions including Account Services Manager. Previous to DDS, he spent significant time in sales and customer service for Ecolab, Inc. Steve has a B.S. in Business Management from the University of Minnesota and is currently enrolled in the MBA program at Minnesota State University, Mankato.
Vice President - Business Development
John leads the sales and marketing team. He is responsible for the growth of the company’s human resource measurement and consulting practice. John has over 20-years of human capital measurement experience and functional expertise in sales, marketing, operations and consulting. In his eight years with Questar, he has held the positions of Director of Research and Consulting, Director of Sales and Vice President of Sales and Marketing for the company
John has also held leadership positions with National Computer Systems (Pearson) and within his own private consulting practice. His educational background includes an MBA from the University of New Haven.
Public Sector Research
Vice President
As the head of Questar's Public Sector Research Division, Steve has a broad range of technical and practical expertise in the design and delivery of complex, large-scale data collection projects.
Steve came to Questar in 1994 as the Director of Production Services. In this capacity he was responsible for all project delivery tasks required by Questar's diverse client base. During that time, he worked on over 500 different projects for organizations such as California Learning and Assessment, America's Second Harvest, The American Cancer Society, the US Army, General Motors, JP Morgan - Chase, American Express and Procter & Gamble.
Prior to joining Questar, Steve worked for 16 years with Electronic Data Systems (EDS) where he held a variety of management positions. |