Management Team
President and CEO
Ted was a co-founder of Questar in 1985 and served as its President and CEO since 1991. Under his management, the company has grown from a visionary startup to a mature services company that is a leader in the three major markets that it serves. He manages the executive team, defines the overall company strategy, and is responsible for bottom line growth.
Ted also served as CEO of Questar Educational Systems, Inc until its sale in 2006. He remains on its Board of Directors. Prior to the founding of Questar Educational Systems, he served as President of National Business Systems, Inc. and remains on its board. He holds a Bachelor of Science from the University of Minnesota business school and worked as a CPA prior to joining NBS as its CFO.
Ted is committed to building a business centered on the success of its customers. He states: "My belief is that in any business it is your customer service and people that drive the success of the organization." He has surrounded himself with a management team that holds to this core value.
CFO
Ann Small is the CFO of Questar and manages Questar's finance, accounting and administrative functions. She works with each of the business units to ensure that they have the financial resources to serve their customers while making appropriate investments for future growth. She is also responsible for the Questar HR team as well as all technology infrastructure. She has served in various leadership roles at Questar since 1991 and from 2002-2006 served as CFO/HR Director for Questar Educational Systems, Inc. Prior to Questar, Ann had management roles at National Business Systems and Belmont Distributing.
Ann has a Bachelor of Accounting degree from the University of Minnesota.
Vice President - Customer Experience Management
Joe Stanton directs all aspects of business development, product strategy, and client program design. Joe combines a deep understanding of the fundamentals of market research with broad experience in serving major organizations.
Joe has worked with industry leaders such as Darden Restaurants, Panera, Walgreens, Mazda and UnitedHealthGroup, and has significant experience in customer satisfaction, brand equity, product positioning and market segmentation. Joe holds a BA in Psychology from Augsburg College and an MA Degree in Industrial and Organizational Psychology from the University of Northern Iowa.
Vice President - Global Survey Research
As leader of Questar's Global Survey Research, Steve is responsible for the division's strategic direction, profitability and future growth. Steve provides senior management oversight to the consulting, product development, business development and client services functions. Steve came to Questar in 2007 through the acquisition of Compendium Corporation where he served in an executive capacity for five years.
In total, Steve has over 15 years of experience in project, account and operations management. At Diversified Distribution Systems, Inc. (DDS) he held several different positions including Account Services Manager. Previous to DDS, he spent significant time in sales and customer service for Ecolab, Inc. Steve has a B.S. in Business Management from the University of Minnesota and is currently enrolled in the MBA program at Minnesota State University, Mankato.
Vice President - Certification Testing
As the head of Questar's Certification Testing, Steve has a broad range of technical and practical expertise in the design and delivery of complex, large-scale data collection projects.
Steve came to Questar in 1994 as the Director of Production Services. In this capacity he was responsible for all project delivery tasks required by Questar's diverse client base. During that time, he worked on over 500 different projects for organizations such as California Learning and Assessment, America's Second Harvest, The American Cancer Society, the US Army, General Motors, JP Morgan - Chase, American Express and Procter & Gamble.
Prior to joining Questar, Steve worked for 16 years with Electronic Data Systems (EDS) where he held a variety of management positions. |